How do you raise no hassle venture capital funding?
Provide a customer experience that delights your customer, encourages them to come back, spend more.
And tell their friends about it.
To do that you need to have build your platform on good Customer Experience.
The dice are stacked against you though.
Everyone wants to delight their customer. You're not just attracting, you're competing.
No-one is doing a transaction for the sake of it so target your customer at the point that is valuable to them. Not to you.
Make offers that show you know the customer needs.
And most importantly, ensure your technology is not disjointed by linking your CX strategy into your technology one.
It's the only way you'll ensure good return on investment.
And grow your venture capital.
In this episode, I talk with Brenton Webber about how to drive customer experience.
The founder of CX agency Half Time Orange, Brenton aims to improve the lives of people inside and outside organisations by designing and implementing practical CX strategies and systems that work.
He uses insights to provide bespoke solutions for companies to transform their culture, engage with customers, and grow their business.
Brenton is also a host of the Half Time Orange podcast.
While digital technologies provide possibilities for efficiency gains and customer experience, if the organisation lacks the right mindset for change or current practices are flawed then adding technology will simply magnify those flaws. These are some of the challenges you face in the transformation of your business.
Which is why we focus on equipping your business with the knowledge, training, and support required to ensure lasting digital transformation will become a reality.
Find out more at www.theITpsychiatrist.co.nz