Technology challenges are not isolated to one business (or country), they are global. Everyone is facing the same challenges in their own way.
And there are so many solutions, practices, and frameworks available that it can be hard to know what to adopt.
While the problems facing businesses aren't unique, there is a golden rule to consider - If you adopt everyone else's best practices, you will be an average business.
The way Spotify solve their problems is not always going to work for a bank, so you should find what works for you
To successfully change you need to start testing different models, which is where prototyping is valuable.
And rapid prototyping is even better
But most important is to ensure you give you customers the tools they need.
In this episode I talk to Justin Gregory about the challenges of digital transformation in an international context.
Justin has over a decade in leadership positions with one of the foremost banks in South Africa. Having led teams for the bank’s award-winning digital business through to their industry-leading commercial division. He has a keen eye on how technology and digital solutions can overhaul and supplement behaviours while driving business needs and simplifying experiences for customers.
Justin has a deep interest in disruptive and innovative tech, aligned with a pragmatic approach to technology reinvention and integration. This has allowed Justin to partner with and deploy these technologies within the bank. Understanding how digital and cultural change has enabled the business to grow and adapt to shifting markets and possible threats have been key pillars of Justin's career history.
While digital technologies provide possibilities for efficiency gains and customer experience, if the organisation lacks the right mindset for change or current practices are flawed then adding technology will simply magnify those flaws. These are some of the challenges you face in the transformation of your business.
Which is why we focus on equipping your business with the knowledge, training, and support required to ensure lasting digital transformation will become a reality.
Find out more at www.theITpsychiatrist.co.nz