If there is one thing that we can bank on, it's that Change is constnat
And we also know that people will react in different ways to change. Uncertainty, confusion, and the age old question of "What's in it for me?" will play a role in how each person reacts to change.
Which is why the messages you send around change are importnat
You need to respect boundaries, and be aware that the things we say (and sometimes the things we don't) will matter.
And it's never the big things that catch you out, it's often the small things and if you get it wrong it is very hard to walk it back.
So how to you get this right - especially when trying to deal with competing outcomes?
Focusing on the outcomes you are trying to achieve, even when they might be in competition with each other, is a critical step
Elimating Jargon is also important, keep the message clear, concise, and void of any confusion.
But what does a SCARF have to do with change?
My guest today is a good friend and former colleague, Christy Law.
Once upon a time Christy wanted to be an Astronaut. And like Apollo 13, she knows that in change, it’s not the big things that you need to watch out for, but the little things - or the things that seem little - that turn into the big surprises. An experienced change leader, Christy is a go-to for her pragmatic approach and her passion for building the next generation of changelings.
In today's episode we discuss the approaches to good change .
While digital technologies provide possibilities for efficiency gains and customer experience, if the organisation lacks the right mindset for change or current practices are flawed then adding technology will simply magnify those flaws. These are some of the challenges you face in the transformation of your business.
Which is why we focus on equipping your business with the knowledge, training, and support required to ensure lasting digital transformation will become a reality.
Find out more at www.theITpsychiatrist.co.nz